Shipping Policy

This Shipping Policy applies to all purchases made at elegantshop.com.au ("Website"). Elegant Shop ("we" and "us") is operated by Sirix Technologies Pty Ltd (ABN 55 683 913 831). By placing an order you agree to this policy.

Where We Deliver

We currently deliver to addresses within Australia, including metro, regional and remote areas. We do not ship outside Australia. Orders are fulfilled through multiple warehouses located in all major Australian cities.

Order Processing

Orders are usually processed within 1 to 3 business days after payment is received. Orders placed on weekends or public holidays are processed on the next business day. We email tracking details once your order has been dispatched.

Delivery Times

We use major Australian couriers such as Australia Post, Aramex, Toll, Couriers Please and Allied Express. Delivery usually takes about 5 to 10 business days across Australia after dispatch, depending on your location.

Your total estimated time is the processing time plus the delivery time. These are estimates only and may be affected by courier delays, weather, peak periods or public holidays. Items in the same order may be sent from different warehouses and can arrive in separate parcels.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery postcode and the items in your order. Shipping is free on selected products, and this is shown on the product page or at checkout. Bulky items may be delivered by freight carrier and the freight charge is shown at checkout before you pay.

Change of Delivery Address

Please make sure your delivery address is correct. If you need to change it, contact us as soon as possible. We can only change the address if the order has not been dispatched.

Incorrect or Incomplete Address

If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-delivery. Additional courier charges may apply.

Items Out of Stock

If an item becomes unavailable after you order, we will contact you. You can wait for the item to be restocked, choose a replacement or receive a full refund.

Delivery Delays

If your parcel has not arrived within the estimated time, please contact us with your order number. We will work with the courier to locate it and resolve the issue.

Parcels Damaged in Transit

If your parcel arrives damaged, please contact us within 7 days of delivery with your order number and photos of the packaging and the item. We will arrange a replacement or refund.

Parcels Lost in Transit

If tracking shows your parcel as delivered but you have not received it, or the courier confirms it is lost, contact us. We will investigate with the courier and send a replacement or refund your order.

Tracking Notifications

Once your order is dispatched you will receive an email with a tracking number and a link to follow your delivery.

Order Cancellation

Please see our Returns and Refund Policy for how to cancel an order.

Customer Support

Elegant Shop
Operated by Sirix Technologies Pty Ltd (ABN 55 683 913 831)
Unit B, 34-48 Cosgrove Road, South Strathfield NSW 2136, Australia
Email: support@elegantshop.com.au
Phone: +61 455 336 349
Support hours: Monday to Saturday, 10am to 7pm (Sydney time)

Last updated: 26 October 2026

Order Fulfilment and Business Address

Elegant Shop is an online retailer. Orders are dispatched through our supplier and fulfilment partners from multiple warehouses across major Australian capital cities, depending on the product and stock availability.

Our listed business address is our administrative and correspondence address, rather than a dispatch warehouse or collection point. Please contact us before returning any item so we can provide the appropriate return address and instructions.

Elegant Shop remains your point of contact for all order enquiries, delivery assistance and returns.